Frequently Asked Questions

Everything you need to know about shopping with Frances Valentine.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as Final Sale cannot be returned or exchanged.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.

Do you offer international shipping?

Yes, we ship to select international locations. Shipping costs and delivery timelines vary by country and will be calculated during the checkout process.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments.

How do I care for my Frances Valentine products?

Care instructions vary by material. We recommend checking the specific care label on your garment or accessory, but generally, our high-quality leathers should be spot cleaned and our delicate fabrics dry cleaned.